Disabled Supporters' Ticket Information | Real Madrid (H)

Arsenal v Real Madrid Wednesday 9th December Champions League Arsenal Stadium Kick Off: 20:00

This will be a Category A fixture (pricing and information on match categorisation).

Please note that all four home UEFA Champions League, league phase games are included within the cost of the Arsenal Platinum and 23-game Gold season ticket.

We are improving this option for the 2026/2027 season by offering a guaranteed purchase window for UEFA competition league phase games for 19-game Gold season ticket holders.

Important Information

To ensure that home section tickets are purchased by genuine Arsenal supporters, this match has a ballot and purchase embargo in place. This means that fans who purchase an Arsenal membership after Wednesday, August 26, 2026, will not be permitted to purchase tickets for this game.

Sales Phases

If you are a 19 Game Gold Season Ticket holder, please note that you can purchase your own season ticket seat(s) from 12pm on Wednesday, October 7. The seat(s) will be reserved online and held until 12pm on Thursday, October 8, and there will be no booking fee during this priority booking period.

If you are a 19 Game Gold Season Ticket holder and hold a concession price season ticket, please note that your seat has already been reserved to the correct concession. This can be found in the “My Account” section under reserved seats. You will be able to amend this online when booking, should you wish to upgrade to an adult ticket. Please note that if you upgrade a concession ticket but wish to change back to the original price before making a purchase, you must log out and log back in to default your seat back to the original concession price.

Further instructions on how to purchase your own seat.

Please note, if you are unable to add the Personal Assistant ticket to your basket, we will manually process this for you after you have purchased your match ticket. You will not need to contact us.

Ballot System for Disability Access Members

To ensure fairness and equal opportunity, tickets for all home fixtures will be sold via a ballot system exclusively for Arsenal Members.

Members will have a designated window to enter the ballot. You can choose to register individually or as a group of up to four members, if all supporters meet the necessary requirements. You can enter at any stage during the registration window, and your odds of success will remain the same.

Timing doesn't matter when it comes to entering our ballots, whether you are an early bird or a last-minute entrant, your chances of winning remain the same. The only crucial factor is that you submit your entry whilst the window is open.

Ballot opens: Friday 9th October at 10am

Ballot closes: Monday 12th October at 12pm

Please click here to enter the ballot

Please do not enter via your online account as this will not work for DA members.

All applicants, whether successful or unsuccessful, will be notified by email only, by 2pm on Tuesday 13th October. Successful applicants will have the opportunity to purchase tickets during the designated priority booking window, as specified on the ticket information page.

This fixture will be on sale on Wednesday 14th October at 10am and successful applicants will be able to access their online account to purchase tickets, this will include a complimentary Personal Assistant ticket, subject to eligibility. Please note, you will have until 10am on Thursday 15th October to purchase your tickets.

Where the number of ballot registrations for a match does not exceed the number of available tickets, all Members who have entered will be successful.

Useful links

Ballot FAQs

Help Centre

Ticket Exchange & Ticket Transfer

Season Ticket Holders Red DA Members

Ticket Exchange ✔ ✔

Ticket Transfer ✔ ✘

If a Member is unable to attend a match they were successful in the ballot for, and that match has sold out, they will have the option to post their ticket on our Ticket Exchange platform. This way, other fans can purchase the ticket and enjoy the match. This ticket information page will be updated once a fixture has sold out and Ticket Exchange is available.

Ticket Transfer is available for Season Ticket Holders to use once a game is available online (4-8 weeks before a game).

Disability Access members who wish to list their tickets on the Ticket Exchange should complete the online form here. Please note this form is for DA members only and tickets will be listed by the Disability Liaison Team. The Disability Liaison Team can be contacted by calling 0207 619 5000 (Option 2). Deaf supporters, who use British Sign Language (BSL), can contact the Disability Liaison Team by using SignVideo BSL Interpreter service.

Embargo In addition, season ticket holders are only permitted to transfer tickets via the Ticket Transfer service to a recipient whose account was created on or before Wednesday, August 26, 2026, for this game. Tickets forwarded to supporters whose accounts were created after this date will not be able to accept the transfer, and the transfer will be cancelled.

The Arsenal App This latest update to the Arsenal app means access to the Ticket Hub has changed. To continue to manage your tickets via the Ticket Hub, you must ensure you have the latest version of The Arsenal app and log in to your account using your email/username and password.

Digital Tickets Any tickets purchased by members for the 2026/2027 season, will be loaded onto their digital membership pass via the official Arsenal app.

Once the digital pass has been added to an Apple or Android wallet, any purchased tickets will automatically show on the digital pass approximately one week before the relevant fixture. Click here for more information.

Stadium Access Please note that you MUST enter the Stadium with your Personal Assistant, if eligible.

Code of Conduct All fans must adhere to our updated Code of Conduct ; please take your time to read this information carefully

Accessible Parking The Accessible Parking booking period will open on Wednesday 21st October and will close once we have no spaces remaining. You can view the parking information here.